|Customer Service a Spectator Sport
Hotels, restaurants and other businesses that depend on good customer service reviews have all grappled lately with how to respond to online feedback on sites such as Twitter, Foursquare and Yelp.
|Lenovo Soars Amid PC Industry Slump
Computer maker Lenovo says its latest quarterly profit rose 90 percent as sales of smartphones and mobile computing technology expanded, amid a decline in desktop and laptop PC sales.
|Money Stirs Electronic Records Push
More than half of doctors' offices and 80% of hospitals that provide Medicare or Medicaid will have electronic health records by the end of the year, says the Department of Health and Human Services.
|Crowdfunding an Organic Farm
Even future farmers are turning to crowdfunding for cash. Just like other small-business owners who don't want to -- or can't -- take out a bank loan, there are new options for the social-media savvy.