SYNETY, the cloud telephony specialist, has today announced the complete integration of its CloudCall on-demand business telephony system with Bullhorn's applicant tracking and customer relationship management (CRM ) software .
This enables Bullhorn users to drive powerful PBX and telephony functions directly from the Bullhorn interface. These functions include desktop click-to-dial, full integration of call histories, and the ability to add complete recordings of calls to customer and candidate records, giving the most comprehensive overview of current and historic client interactions.
These features can be delivered as an adjunct to customers' existing telephony on a per-user, per-month basis with no upfront costs. Bullhorn users can also benefit from CloudCall's ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, helping to make significant savings on communications costs.
Mark Seemann, CEO of SYNETY said: "The ability to add voice recordings seamlessly into customer and applicant records delivers real benefits to recruiters. It gives them a permanent record of telephone interviews and transactions that can be reviewed at any time, for training, verification or compliance purposes. It also gives a more complete picture of customer communications and interactions, helping to share knowledge across organisations and enhancing client service."
The partnership between SYNETY and Bullhorn is part of the Bullhorn Marketplace, where users can easily find all the staffing and recruiting apps and services they need to manage the entire recruiting process, pre-integrated with the Bullhorn system.
Peter Linas, Managing Director EMEA for Bullhorn said: "Integrating click-to-dial telephony and call recording functions directly into contact records not only helps to boost staff efficiency, but also provides a comprehensive log of client transactions. With SYNETY as a Bullhorn Marketplace partner, our users can embed voice into their CRM deployments and take client service to a new level."
SYNETY's CloudCall is available on a per-user, per month basis with no upfront capital expenditure needed and no software to install or maintain. Its integration with Bullhorn means that voice functions can be fully embedded into the applicant tracking and CRM suite, enabling complete records of phone transactions to be managed and accessed as easily as an email. (continued...)