Top Tech News

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
News & Product Reviews for Tech Leaders
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Wednesday, April 23rd 
The future of tape is here.
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Network Security
Tech Trends
Cloud Computing
Hardware
Applications
Microsoft/Windows
Apple/Mac
Mobile Tech
World Wide Web
Big Data
Communications
Hackers
Chips & Processors
Linux/Open Source
Personal Tech
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

Press Releases

SYNETY Announces Bullhorn-CloudCall Integration

SYNETY Announces Bullhorn-CloudCall Integration
November 2, 2012 9:28AM


SYNETY Announces Full Integration of CloudCall with Bullhorn's Applicant Tracking and CRM Software -- Bullhorn users can now drive powerful, integrated telephony functions directly from the software, using SYNETY's on-demand communications suite

APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.

SYNETY, the cloud telephony specialist, has today announced the complete integration of its CloudCall on-demand business telephony system with Bullhorn's applicant tracking and customer relationship management (CRM) software.

This enables Bullhorn users to drive powerful PBX and telephony functions directly from the Bullhorn interface. These functions include desktop click-to-dial, full integration of call histories, and the ability to add complete recordings of calls to customer and candidate records, giving the most comprehensive overview of current and historic client interactions.

These features can be delivered as an adjunct to customers' existing telephony on a per-user, per-month basis with no upfront costs. Bullhorn users can also benefit from CloudCall's ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, helping to make significant savings on communications costs.

Mark Seemann, CEO of SYNETY said: "The ability to add voice recordings seamlessly into customer and applicant records delivers real benefits to recruiters. It gives them a permanent record of telephone interviews and transactions that can be reviewed at any time, for training, verification or compliance purposes. It also gives a more complete picture of customer communications and interactions, helping to share knowledge across organisations and enhancing client service."

The partnership between SYNETY and Bullhorn is part of the Bullhorn Marketplace, where users can easily find all the staffing and recruiting apps and services they need to manage the entire recruiting process, pre-integrated with the Bullhorn system.

Peter Linas, Managing Director EMEA for Bullhorn said: "Integrating click-to-dial telephony and call recording functions directly into contact records not only helps to boost staff efficiency, but also provides a comprehensive log of client transactions. With SYNETY as a Bullhorn Marketplace partner, our users can embed voice into their CRM deployments and take client service to a new level."

SYNETY's CloudCall is available on a per-user, per month basis with no upfront capital expenditure needed and no software to install or maintain. Its integration with Bullhorn means that voice functions can be fully embedded into the applicant tracking and CRM suite, enabling complete records of phone transactions to be managed and accessed as easily as an email.

CloudCall offers a fully featured hosted business communications solution that delivers real cost savings and productivity benefits. The CloudCall Enterprise service operates as a stand-alone phone service over a broadband connection, using either SYNETY VoIP handset or softphone. It can be provisioned within a few minutes and installed, configured and running within two working days, offering a hassle-free alternative to line rentals with a competitive per-user, per-month service charge.

The CloudCall Click service provides software integration which works with customers' existing phone systems or can be used as a standalone system. It delivers click-to-call and call recording capabilities integrated into a customer's CRM (customer relationship management system) and offers the lowest outbound call costs: under a penny a minute for landline numbers and 2p per minute for mobiles.

Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows peak busy time calls to be handled more efficiently.

Tell Us What You Think
Comment:

Name:



 Press Releases
1. Internet of Things Webinar Launches
2. Ponemon: Organizations Under Siege
3. CorvisaCloud Unveils SMS Platform
4. DB Networks Named 'Hot Company'
5. DataSource Honored as 'Cool Vendor'


Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Officials Reveal Microsoft Data Center
  Samsung Gear Fit Geared for Exercise
  Hortonworks, Concurrent To Partner
  Microsoft, BMC Targeting VMware
  Verizon Report Exposes Cyberthreats

 Technology Marketplace
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 
White House Updating Online Privacy Policy
A new Obama administration privacy policy explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile apps and social media sites, saying much is in the public domain.
 
Navigation
Top Tech News
Home/Top News | Network Security | Tech Trends | Cloud Computing | Hardware | Applications | Microsoft/Windows
Apple/Mac | Mobile Tech | World Wide Web | Big Data | Communications | Hackers | Chips & Processors
Linux/Open Source | Personal Tech | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 Top Tech News. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.