Done right, customer service has more potential than ever to help companies grow their businesses, but it's also increasingly complex. That's where AI can step in to help, says Salesforce.
Tech giant IBM has unveiled IBM Machine Learning, the first cognitive platform for continuously creating, training and deploying a high volume of analytic models in the private cloud.
Increasingly, the traditional CV and interview are being abandoned as firms use new forms of data aggregation to find employees. This new field of recruitment has been dubbed workforce science.
While mobile payment apps make it easier to buy things without having cash or a bank card on hand, IBM is working with Visa to enable purchases through the growing Internet of Things.
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