Thanks in part to having acquired dozens of firms since its 2004 launch, Facebook has become a family of apps, including Messenger Business to help companies offer better customer service.
The new management platform from Kodak Alaris helps businesses analyze millions of messages sent through a variety of channels, so contact center agents can respond faster to customers.
Redmond has just announced the Office 2016 IT professional and developer preview and a technical preview of Skype for Business, hoping to make a big collaborative splash in the enterprise.
CRM giant Salesforce is adding a layer of intelligence to its Service Cloud that aims to use "data science" from connected devices and other sources to drive smarter, more efficient customer service.
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