The position of chief customer officer is becoming "a staple of modern business" as companies look for new ways to sell, increase revenues and beat the competition, a new study finds.
It just got easier for businesses to use Google Hangouts. The tech giant no longer requires a Google+ profile for its video conferencing service. That's a big plus for sales calls and many other business uses.
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
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