The new management platform from Kodak Alaris helps businesses analyze millions of messages sent through a variety of channels, so contact center agents can respond faster to customers.
Redmond has just announced the Office 2016 IT professional and developer preview and a technical preview of Skype for Business, hoping to make a big collaborative splash in the enterprise.
CRM giant Salesforce is adding a layer of intelligence to its Service Cloud that aims to use "data science" from connected devices and other sources to drive smarter, more efficient customer service.
AT&T and Microsoft have partnered to create the AT&T Mobile Office Suite, a software suite designed to keep small- to medium-size businesses productive and communicating outside the office.
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