Big changes have been coming to Facebook's Messenger platform recently. Now there's talk that new Messenger chatbot support for customer service will be announced during the F8 dev conference.
Two new studies help confirm a trend that many young people already consider a no-brainer: email use is outmoded and messaging apps such as WhatsApp and Viber are where it's at.
E-mail has been around in various forms for decades, but the underlying technology used to send it is almost as old -- and that’s a big problem, according to engineers who develop e-mail protocols.
Team collaboration platform Slack already offers support for voice calls through integration with other services like Skype, but it is now rolling out Calls, its own real-time calling feature in beta.
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