The head of the Federal Communications Commission is taking the defense of new Internet regulations on the road while speaking at the Mobile World Congress wireless show in Barcelona.
Firms are investing in advanced CRM systems and new technologies to reap the benefits of customer service best practices, but many still don’t grasp just how important customer service can be.
Whenever you hear, "this time is different," the wise move is usually to ignore it. But when it comes to technology stocks, mutual-fund managers are insisting that this time really is different. They may be right.
The theme for the 2015 Mobile World Congress, which runs March 2-5 in Barcelona, is "The Edge of Innovation." The annual event will feature some 2,000 exhibits and draw more than 85,000 attendees.
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