A new mobile and cloud-based app from Salesforce.com is designed to help sales reps connect more easily with customers, track promising leads, and achieve sales with more personalized campaigns.
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
Microsoft has its eye on the clouds for its partners. At its Worldwide Partner Conference this week, the company said it had three "new cloud-focused competencies" for Office 365 and Azure.
Despite their recent alignment in some areas, Microsoft now seems to be aiming square for Salesforce.com’s jawline with plans to bring Dynamics CRM to the government cloud in early 2015.
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