Global media company TMC, has honored Enghouse Interactive Communications Center 8.0 with the 2014 CUSTOMER Contact Center Technology Award, presented by CUSTOMER magazine.
Cloud CRM company Salesforce is pushing deeper into data integration with its latest innovation. Salesforce1 Lightning Connect aims to make it easier to integrate any data source with its platform.
An agency that’s come under fire for its track record when it comes to customer service -- the U.S. Department of Veterans Affairs -- is using its revamped Web site as part of a effort to clean up its image.
Mozu's benchmark report gauging retailer readiness in implementing new retail technologies reveals that the majority of retailers are struggling to implement new technology.
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