Moving to compete faster and harder against rival Salesforce on the CRM front, Microsoft is spreading its Dynamics CRM wings into new territories. Redmond has rolled out CRM Online in 17 new countries.
Contact Center: Enterprise, from Enghouse Interactive, has been given a 2014 Communications Solutions Product of the Year award, honoring the product's myriad application enhancements.
A new mobile and cloud-based app from Salesforce.com is designed to help sales reps connect more easily with customers, track promising leads, and achieve sales with more personalized campaigns.
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
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