As hosted voice and unified communication services evolve, businesses face a basic quandary: continue to operate hardware and software on-site, or take the leap to a cloud-based system?
Major updates to Microsoft Dynamics ERP and CRM apps aim to unify sales, marketing, and service efforts. The goal? To help businesses of all sizes provide outstanding customer experiences and service.
TMC has honored Enghouse Interactive’s extensive Contact Center, Self-Service and Unified Communications solutions portfolio with the 2014 INTERNET TELEPHONY Lync Pioneer Award.
To better its customer service, Comcast is pulling out at least some of the stops. The cable giant has launched an app so you can track the cable guy in real time. It's designed to ease customer frustration.
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