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Windows 7 Upgrade Headaches May Slow Rollout

Windows 7 Upgrade Headaches May Slow Rollout
November 2, 2009 6:05AM

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Windows 7's rollout has been mostly positive, but reports are coming in that some users are experiencing problems with upgrading from older operating systems. Some Windows 7 users say upgrading throws their machines into an endless reboot cycle. Many experts say enterprises should delay a full-blown Windows 7 rollout for six to twelve months.


It's conventional wisdom that it's unwise for IT Relevant Products/Services to rush a new operating system release onto enterprise Relevant Products/Services PCs and servers. It's better to watch other people do the bug-testing and wait for that first service pack release. Certainly, no one ever got fired for not installing the initial version of Windows Relevant Products/Services Vista.

But with Windows 7's origins in Vista, some feel that the operating system should be good to go immediately. Directions on Microsoft Relevant Products/Services analyst Michael Cherry told NewsFactor last week that "Windows 7 is Vista with the rough edges removed," and "there's no benefit to waiting."

Not so fast, advised security Relevant Products/Services firm Rescuecom. "From the calls we're getting, as well as our own experience in the past with all Microsoft's operating systems, we're recommending that people stick with their time-tested OS and wait for the dust to settle," Josh Kaplan, president of Rescuecom, told Computerworld.

Endless Reboot

Problems with upgrading from older operating systems have been a consistent issue when Microsoft releases new versions of Windows -- and there's some evidence that pattern is continuing with Windows 7.

Some users have been reporting that upgrading to Windows 7 throws their machines into an endless reboot cycle. With scant technical information coming from Microsoft on that or other upgrade issues, the Windows message boards have been rife with workarounds.

Microsoft's reaction to that has caused a minor firefight between the company and the more outspoken bloggers. Microsoft's Eric Ligman wrote a scolding blog post saying, "When these posts and write-ups state that you can install clean from an Upgrade piece of software and they fail to mention that you need to own a qualifying software license to be legal to use the Upgrade software for the installation, they give the impression that because it is technically possible, it is legal to do."

Workaround or Piracy?

Paul Thurrott, author of the Supersite for Windows blog, responded angrily: "I'm just trying to support Relevant Products/Services the millions of people that Microsoft fooled into pre-ordering Windows 7 by offering steep discounts, only to discover later that the Upgrade version they purchased unknowingly might not actually install properly.... And for the nth time, you could (and should) have clearly documented how this works months ago. Or allowed myself and others to do so. You chose to ignore this need. So this is a problem of your own making. It's that simple." (continued...)

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