Crisp, the online user-protection specialist, has confirmed a new partnership with the UK's leading social media management and moderation experts, Tempero.
Tempero moderate millions of messages every month in over 10 languages across user generated content platforms such as message boards, blogs, commenting, social networking sites and reviews.
With the ever increasing popularity of Social Media and volume of content requiring moderation increasing daily, Tempero will offer the groundbreaking Crisp NetModerator to its clients to provide the most effective combination of human moderation and technology.
Dominic Sparkes, Managing Director of Tempero, said: "NetModerator is becoming an invaluable tool for moderators, especially within live chat and high volume content areas.
"We are extremely pleased to be working with Crisp in offering this technology to our clients as the continued development of quality and efficiency in our moderation services is paramount."
With the ability to monitor thousands of interactions simultaneously, NetModerator provides security and peace of mind. It provides virtual communities, social networks and UGC portals with the increased power needed to efficiently and effectively deal with everything from inappropriate content to online bullies and sexual predators.
By assessing and ranking risk , the system alerts moderators whenever the threat level rises and individuals may be in danger. In urgent cases, moderators can be alerted in real-time and can put an immediate block on the accounts of rule breakers.
NetModerator's fast and automated examination of online chat content provides a more refined approach than existing keyword-matching techniques. Crisp allows moderators to get an immediate understanding of which users are breaking website rules so that judgements and action can be taken quickly and efficiently.
With clients including the BBC, Channel 4, NSPCC, Ford, British Airways, Manchester United Football Club and MTV, Tempero protects the reputation of many of the world's largest brands. The company has identified the benefits NetModerator will deliver to its clients and the unrivalled expertise Crisp has in this arena.
Andrew Lintell, Chief Executive of Crisp, said: "Tempero are a leading agency in the online moderation sector and a perfect advocate for NetModerator.
"As user generated content increases, abuser tactics evolve and usage of online environments dramatically rises, moderators need more support to get ahead. NetModerator ensures moderators are no longer without the ability to deal with these issues while remaining effective and efficient.
"Operators that employ NetModerator alongside Tempero's professional human moderators will be clearly declaring that the safety of their users is their primary concern."
Crisp has processed over 700 million lines of children's and teenagers' online conversation and has the largest database of analysed child online chat in the world.
The Crisp Engine for Relationship Analysis, which forms a key part of NetModerator, has been rated as 98.4 per cent accurate in the detection of online grooming by Cambridge University.
Crisp has become the solution provider of choice for a growing number of online operators including Cartoon Network, ReelFX, Sky, and Tiscali.
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